Types of Conversations

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In this lesson, you’ll learn about the types of conversations available in Moxo: Flow Conversations, Group, and Direct.

Flow Conversations are interaction spaces with all stakeholders who are part of a specific workflow. You can use a Flow Conversation to communicate with workflow participants and manage a process from end-to-end.

Group conversations are interaction spaces with multiple members. Direct Conversations are one on one conversations. These can be between a client and internal user, or two internal users.